Privacy Policy

Who We Are

BYOP Electric is a DBA (doing business as) of Tono Build LLC, a licensed electrical contractor in Utah.

• Legal Entity: Tono Build LLC
• DBA: BYOP Electric
• License Number: 13906594-5501 (B100, E100, E200)
• Business Address: 1653 S State St, Orem, Utah 84097
• Contact Email: support@byopelectric.com
• Phone: (385) 595-5899

What Information We Collect

We collect information to provide you with the best service possible. Here's what we gather:

Personal Information You Provide:

• Contact Details: Name, email address, phone number, and service address
• Project Information: Electrical panel details, property information, EV charger preferences, and installation requirements
• Communication Records: Messages, emails, and phone conversations with our team
• Payment Information: Processed securely through Stripe (we never store your credit card details)

Information Collected Automatically:

• Website Analytics: We use Meta Pixel and Google Analytics to understand how visitors use our site
• Cookies: Small files stored on your device that help our website function properly
• Device Information: Browser type, IP address, and device information for security and optimization

How We Use Your Information

We use your information for legitimate business purposes, including:

• Service Delivery: Scheduling assessments, providing quotes, and completing installations
• Communication: Sending appointment reminders, project updates, and responding to your inquiries
• Payment Processing: Handling deposits and final payments securely
• Marketing: Sending promotional emails, SMS messages, and showing you relevant ads (you can opt out anytime)
• Customer Support: Addressing questions, concerns, and warranty issues
• Business Improvement: Analyzing website usage to improve our services
• Legal Compliance: Meeting regulatory requirements and protecting our rights

How We Share Your Information

We only share your information with trusted service providers who help us operate our business:

• Stripe: Payment processing (they handle all credit card information securely)
• GoHighLevel (GHL): Customer relationship management and communication
• Meta (Facebook): Advertising and analytics through Meta Pixel
• Google Analytics: Website analytics and performance tracking
• QuickBooks Online: Accounting and financial record-keeping

These service providers are bound by contracts to protect your information and can only use it for the specific purposes we authorize.

We may also disclose your information if:

• Required by law or legal process
• Necessary to protect our rights or property
• Part of a business sale or merger (with notice to you)

Marketing Communications

With your consent, we may send you:

• Promotional emails about our services and special offers
• SMS text messages with updates and promotions
• Retargeting ads on Facebook, Instagram, and other platforms

Data Retention

We keep your information for as long as necessary to provide our services and meet legal requirements:

• Customer Records: Stored in our CRM and QuickBooks for business operations, tax compliance, and warranty support
• Project Files: Retained for warranty claims and future service needs
• Financial Records: Kept for at least 7 years per tax regulations

After a job is complete, we retain your contact information for follow-up support and potential future projects. You can request deletion at any time (see "Your Rights" below).

Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse:

• Secure SSL/TLS encryption for our website
• Payment processing through PCI-compliant Stripe
• Secure cloud storage with access controls
• Regular security updates and monitoring

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the information we have about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request that we delete your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us at support@byopelectric.com or call (385) 595-5899.

Cookies & Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Show you relevant advertisements
• Improve website performance and security

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect information from children under 18. If you are under 18, please do not use our website or provide any personal information.

Legal Basis & Jurisdiction

We operate exclusively in Utah and process your information based on:

• Contract Performance: To provide the services you've requested
• Consent: For marketing communications and cookies
• Legitimate Interests: To improve our services and protect our business
• Legal Obligations: To comply with applicable laws

This Privacy Policy is governed by Utah law. We do not currently operate in California or other states with specific privacy regulations (such as CCPA).

Testimonials & Reviews

We may use customer testimonials and reviews (with your permission) for marketing purposes. If you provide a testimonial, we may display your first name, city, and the content of your review on our website or marketing materials.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification (if you're a customer)

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.