Terms of Service

Agreement to Terms

By using our website or services, you agree to be bound by these Terms of Service and our Privacy Policy. If you don't agree with any part of these terms, please don't use our services.

Service Area

We provide EV charger installation services throughout the State of Utah, with a focus on:

• Utah County
• Salt Lake County
• Summit County
• Wasatch County

Service to other areas in Utah is available and will be evaluated on a case-by-case basis. We'll let you know during the assessment if we can service your location.

Our Services

BYOP Electric specializes in residential EV charger installation, including:

• Free on-site assessments and quotes
• Professional Level 2 EV charger installation
• Electrical panel upgrades (if needed)
• Wire runs and conduit installation
• Professional wire management and finishing
• Testing and verification of charging systems

What We Don't Do:

We focus on residential EV charger installations. We don't provide services for large commercial buildings, industrial facilities, or projects outside our scope of expertise. If your project isn't a good fit, we'll let you know upfront.

Booking & Scheduling

Free Assessments:

We offer free, no-obligation site assessments. During the assessment, our licensed electrician will:

• Evaluate your electrical panel and capacity
• Measure wire runs and assess installation requirements
• Provide an exact quote on the spot
• Answer all your questions

Installation Scheduling:

We strive for fast scheduling and aim to complete most installations within one week of deposit payment. However, actual timeline may vary based on:

• Current project volume and crew availability
• Weather conditions
• Material availability
• Your schedule and availability

Rescheduling:

Either party may reschedule appointments with reasonable notice. Please contact us by phone or email as soon as possible if you need to reschedule. We'll do our best to accommodate your schedule.

Pricing & Payments

Package Pricing:

We offer transparent, package-based pricing:

• Essential Package: $1,499 total ($100 deposit)
• Standard Package: $2,295 total ($250 deposit)
• Premium Package: $3,695 total ($500 deposit)

All packages include professional installation, materials, and workmanship warranty. Pricing assumes standard installation conditions (see "Price Changes" below).

Deposit:

A deposit is required to reserve your installation slot. The deposit amount varies by package and is deducted from the total price.

Final Payment:

The remaining balance is due within 7 days of installation completion. We accept payment via:

• Credit/debit card (processed through Stripe)
• Check or cash
• Financing options (subject to approval)

Deposits & Refunds

Deposit Refunds:

Deposits are generally non-refundable once we've scheduled your installation and allocated resources. However, we will provide a full refund if:

• We cannot complete the job at the quoted price due to our error
• We determine we cannot safely or legally complete the installation
• We cancel or fail to perform the agreed-upon services

Deposit Forfeiture:

You may forfeit your deposit if:

• You cancel after we've scheduled the installation
• You fail to provide reasonable access to the property
• You misrepresent site conditions that materially affect the quote
• You create an unsafe or hostile working environment

We understand that circumstances change. If you need to cancel, please contact us as soon as possible. We'll work with you to find a reasonable solution.

Price Changes & Change Orders

Our goal is to provide accurate quotes upfront. However, the final price may differ from the initial quote in the following situations:

When Prices May Increase:

• Panel Issues: Your electrical panel requires upgrades, repairs, or doesn't meet current code requirements
• Load Calculation Problems: Your electrical system doesn't have sufficient capacity for the charger
• Wire Run Length: Wire runs exceed 30 feet from the panel to the charger location
• Hidden Obstacles: Unforeseen structural issues, asbestos, or other hazards discovered during installation
• Code Changes: Existing electrical work doesn't meet current code and must be brought up to standard
• Scope Changes: You request additional work or upgrades beyond the original package
• Site Conditions: Unsafe working conditions, difficult access, or other unexpected site challenges

Change Orders:

If you request changes to the original scope of work, we'll provide a written change order with updated pricing. Work will not proceed on changes until you approve the change order in writing.

Warranties & Guarantees

Workmanship Warranty:

We provide a 1-year warranty on all labor and workmanship, covering:

• Installation quality and proper functioning of the charging system
• Electrical connections and wire installations
• Mounting and physical installation
• Any work performed by our team

Equipment Warranty:

EV chargers and equipment come with manufacturer warranties (typically 3-5 years). We'll provide you with all warranty documentation and assist with warranty claims if needed.

What Voids the Warranty:

Our workmanship warranty does not cover:

• Customer Modifications: Tampering, modifications, or repairs by anyone other than BYOP Electric
• Misuse or Abuse: Damage from improper use, negligence, or failure to follow manufacturer guidelines
• Natural Disasters: Acts of God, lightning strikes, floods, earthquakes, or other natural disasters
• Normal Wear: Routine maintenance or wear and tear over time
• Third-Party Work: Damage caused by other contractors or service providers
• Non-Payment: Warranty is void if final payment is not received

Customer Responsibilities

To ensure a smooth installation, we ask that you:

Provide Accurate Information:

• Accurate details about your electrical system and property
• Disclosure of any known issues with your electrical panel or wiring
• Information about previous electrical work or modifications

Provide Site Access:

• Clear access to the electrical panel and installation area
• Parking space for our work vehicle
• Safe access to all work areas
• Removal of valuable or breakable items from the work area

Maintain Safe Conditions:

• Keep pets secured during the installation
• Provide a safe working environment free from hazards
• Notify us immediately of any safety concerns

Payment:

• Pay the deposit to reserve your installation slot
• Pay the final balance within 7 days of completion
• Contact us immediately if you have any payment concerns

Insurance & Liability

Our Insurance:

BYOP Electric carries comprehensive insurance coverage, including:

• General Liability Insurance: $1,000,000 per occurrence
• Worker's Compensation: Coverage for all employees
• Contractor's License Bond: As required by Utah law

Property Damage:

If our team accidentally damages your property during installation, we'll:

• Document the damage immediately
• Discuss repair options with you
• Either repair the damage ourselves or file an insurance claim
• Work with you to reach a fair resolution

Limitation of Liability:

To the maximum extent permitted by law, our total liability for any claim arising from our services is limited to the amount you paid for those services. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of use, profits, or business opportunities
• Damage caused by third parties, natural disasters, or circumstances beyond our control
• Pre-existing conditions or defects in your electrical system that we did not cause

Dispute Resolution

We're committed to your satisfaction and want to resolve any issues quickly and fairly.

Step 1: Contact Us Directly

If you have any concerns or complaints, please contact us immediately:

• Phone: (385) 595-5899
• Email: support@byopelectric.com

We'll work in good faith to address your concerns and find a mutually acceptable solution.

Step 2: Formal Dispute Resolution

If we can't resolve the issue through direct communication, either party may pursue legal remedies through:

• Mediation (mutually agreed upon)
• Small claims court (for claims under $11,000)
• Utah state courts

Governing Law:

These Terms of Service are governed by the laws of the State of Utah. Any legal action must be brought in Utah state courts located in Utah County.

Legal Compliance

Licensed & Bonded:

We are a fully licensed and bonded contractor in the State of Utah:

• License Number: 13906594-5501
• Classifications: B100, E100, E200
• Expiration: November 30, 2027

Code Compliance:

All work is performed in accordance with:

• National Electrical Code (NEC)
• Utah state electrical codes
• Local jurisdiction requirements
• Manufacturer specifications

Force Majeure

Neither party is liable for delays or failure to perform due to circumstances beyond reasonable control, including:

• Natural disasters (earthquakes, floods, fires, severe weather)
• Acts of God
• Government actions or regulations
• Labor disputes or strikes
• Material shortages or supply chain disruptions
• Pandemics or public health emergencies

In the event of force majeure, we'll notify you as soon as possible and work with you to reschedule or find an alternative solution.

Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of BYOP Electric (Tono Build LLC) and is protected by copyright law. You may not use, reproduce, or distribute our content without written permission.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any written quotes or contracts, constitute the entire agreement between you and BYOP Electric. Any verbal agreements or understandings must be confirmed in writing to be valid.

Changes to Terms

We may update these Terms of Service from time to time. When we make significant changes, we'll:

• Post the updated terms on our website with a new "Last Updated" date
• Notify existing customers by email

Changes apply to services performed after the update date. Services already contracted will follow the terms in effect at the time of contract.

Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full effect.